"Ma'am, I think I see the problem here."
"Oh, and nice matches, heh."
"What you have here is a typical Flapper ball rupture. These are common on newer flush valves and are connected to the handle lift arm with a lift chain."
"We'll fix 'er up real nice with a float ball connected to the handle lift arm by a lift wire that runs through a guide arm attached to the overflow pipe."
Mmmmmkay, Kate and Jeff? [tiny mouse paw hands you a serious bill]